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Customer Service Solutions

Poly end-to-end solutions—built for customer connections.

Overview

Connect. Engage. Resolve.

In these challenging times, your customer service representatives (CSRs) are more critical than ever to keep your organization connected to your customers. But it can be challenging to increase service levels with a remote team on multiple platforms. It’s critical that your reps connect with your customers in crystal clear audio and video, that the equipment you provide works across multiple environments and endpoints, and that you are incentivizing your team to stay with you now that working from home is a commodity. Poly can help. Our solutions enable your team to deliver the highest quality communications experience for you, your people, and your customers.

Customer Service: Office

Enjoy all day comfort and effortless control with the EncorePro 520 corded headset. Pair with the MDA500 QD Series corded switcher for QD headsets and an EagleEye Mini camera for seamless audio and video.

Customer Service: Hybrid (Work from Home/Office)

Enjoy all day comfort and effortless control with the EncorePro 520 corded headset. Pair with the DA80 USB audio processor and EagleEye Mini camera for seamless audio and video.

Outbound sales

Focus on your customer with a Savi 8220 UC noise canceling wireless headset that blocks out distracting background noise. Pair with the VVX 350 6-line, midrange IP desk phone.

IT Help Desk

Keep the focus on your conversation, not background noise, with the Voyager Focus UC. This wireless headset with active noise canceling (ANC) gives you the perfect balance of noise block and audio comfort.

Customer Success

Enjoy the award-winning, lightweight design and superior audio of the EncorePro 700 Series USB corded headset paired with the DA80 USB audio processor.

eBook

Business As Unusual – Call Centers Take On A New Role

Today’s challenging times are forcing a shift from in-person service to a hybrid model of home and office working. In this eBook, Poly lays out a 3-step plan for delivering great customer service wherever your CSRs are working.

Explore all Customer Service Products

  • Savi 8200 Office and UC
    Savi 8200 Office and UC
    Savi 8200 Office and UC
    Wireless DECT? headset system

    Make every conversation clear with the Savi 8200 Office and UC Series—with top-quality wireless DECT? audio. Give your workers the headset that will help them get more done, with style-meets comfort.

  • Voyager Focus UC
    Voyager Focus UC
    Voyager Focus UC
    Stereo Bluetooth Headset

    Keep the focus on your conversation, not background noise, with the sophisticated noise canceling and immersive stereo sound of the Plantronics Voyager Focus UC Stereo Bluetooth headset.

  • EncorePro 700 Series
    EncorePro 700 Series
    EncorePro 700 Series
    Customer Service Headset

    The highest performance headsets for highest performing employees deliver award-winning design, luxurious comfort, and a premium look and feel.

  • EncorePro 500 Series
    EncorePro 500 Series
    EncorePro 500 Series
    Customer Service Headset

    The EncorePro 500 series balances all-day comfort, superior noise-canceling, and long-term reliability in three innovative designs. Your team will feel the improvements and customers will hear it.

  • EncorePro 300 Series
    EncorePro 300 Series
    EncorePro 300 Series
    Customer Service Headsets

    Give your contact center teams all they need, with Plantronics EncorePro 300 Series headsets. Get high-quality audio, all-day comfort and proven durability.

  • DA Series
    DA Series
    DA Series
    USB Audio Processor

    USB audio processor that connects QD equipped headsets to PC

  • MDA500 QD Series
    MDA500 QD Series
    MDA500 QD Series
    Corded Switcher/Mixer for Quick Disconnect (QD) Headsets

    MDA500 QD Series of audio processors seamlessly integrate mixed-call environments for an improved customer experience, feature easy-to-use call controls and improves Customer Service Representatives (CSRs) training.

  • VVX 350
    VVX 350
    VVX 350
    6-line, mid-range IP desk phone

    Six-line, mid-range IP desk phone with color display

  • EagleEye Mini
    EagleEye Mini
    EagleEye Mini
    HD video-conferencing camera

    Compact camera with big time performance—making your favorite audio meetings more meaningful.

Headset Services

Headset Management

Plantronics Manager Pro software allows IT to manage, update and monitor your team's headsets,?even when they are working from home.

How to manage remote CSRs

Learn how Poly has empowered our CSRs to deliver the same customer service, whether they are in the office or working remotely.

Improving the customer experience, no matter where your team is

Watch an engaging panel discussion on how to secure that better customer experience by focusing on the new workspace experience.

Brochure
Connected as One–Plantronics Manager Pro Guide

Get insights from your headsets with Plantronics Manager Pro.

Download Brochure
Webinar
Improving your customer’s experience–no matter where your team

Expert series: Best practice ideas for Call Centers in today’s world

Learn More
Infographic
7 Reasons Why Poly Improves Your Contact Center

Here are seven ways we can help to create great experiences—for you, your people and your customers.

Download Infographic
Blog
Contact Center Blog

Back to the Office – Ready, Steady, Slow!

Learn More
eBook
BUSINESS AS UNUSUAL – CALL CENTERS TAKE ON A NEW ROLE

Today’s challenging times are forcing a shift from in-person service to a hybrid model of home and office working. In this eBook, Poly lays out a 3-step plan for delivering great customer service wherever your CSRs are working.

Learn More
Brochure
Poly Solutions Guide for Call Center

Customer Service Representatives (CSRs), IT, Sales and other workers need devices that fit their role and can enable great user and customer experiences whether they are in the office, working from home (WFH) or in a hybrid situation.

Download Brochure
Infographic
Why Quick Disconnect (QD) infographic

There is significant uncertainty about where employees will work in the foreseeable future as well as what device their headset will connect to. This means your call center headsets need to be flexible and enable connection to any technology that supports them.

Download Infographic
Next Steps

Connect with us today

Ready to deploy a world-class communications solution? Poly is here to help. Contact us or a certified partner in your area today to get started.


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